Data Deletion

All deletion requests go through our contact form. Put your request in the message field. We will reply by email, may ask you to confirm your identity, complete the deletion within 90 days, and tell you when it is done. If the law requires us to keep some data, we will tell you what and why.

If the business you contacted runs its own self-hosted copy of chatworx, we do not hold your data. Contact that business directly.

If you messaged a business that uses chatworx

This includes messages sent through WhatsApp, Facebook Messenger, email or a website chat. The business you messaged controls your data, so the quickest way is to ask that business directly. You can also ask us:

1. Open our contact form.
2. In the message, name the business you contacted, the channel you used, and the phone number, email address or account name you used.
3. We will pass your request to that business and, when it confirms, delete your contact details and conversations from chatworx.

To remove data saved in your browser by a chatworx chat widget, clear your browser's site data for that website.

If your business uses chatworx

1. Account admins can remove connected channels and attachments themselves in the chatworx app.
2. To delete specific contacts, conversations or users, or your whole account, an account admin should send a request through our contact form using the email address they sign in with. Say what should be deleted.
3. We will confirm the request with you, delete the data, and confirm when it is done. This includes data received from Meta for any WhatsApp or Facebook channel you connected.

If you contacted us through this website

1. Open our contact form.
2. Use the same email address you used before, and say in the message that you want your data deleted.
3. We will delete your enquiry and our replies to it, and confirm by email.