Built for teams where accountability isn't optional.
Every action logged. Every role scoped. Every tenant isolated. 
gives enterprise teams the guardrails they need without slowing down operations.
Role-Based Access Control
Configurable roles with scoped permissions across conversations, contacts, inboxes, teams, reports, and admin settings. Restrict exactly what each role can view, create, update, or delete — with custom role definitions for your exact needs.
Complete Audit Logging
Every action in the platform — conversation assignments, label changes, agent logins, settings updates — is logged with user, timestamp, and context. Nothing is hidden.
Multi-Tenant Isolation
Each organisation's data is logically isolated. Conversations, agents, and settings cannot bleed across account boundaries regardless of how the infrastructure is shared.
SAML / SSO (coming soon)
SAML 2.0 and SSO with your identity provider are coming soon for Enterprise plans, so you can centralise authentication without managing separate credentials.
REST API & Webhooks
Every platform action is available via a versioned REST API with JWT authentication. Webhooks deliver real-time event streams to your external systems securely.
Encrypted Communications
All connections are encrypted with TLS. Passwords are hashed, and channel credentials and access tokens are encrypted at rest. Uploaded files are scanned for viruses.
Need to discuss compliance requirements?
We'll walk through your industry's requirements and show how chatworx addresses them.
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